A full set of lessons on customer service in travel and tourism. Covers internal and external customers, the importance of quality customer service, what makes good/bad customer service, ways of assessing customer service and health and safety at work. Includes a range of activities and tasks.

This is a detailed knowledge organiser for component 3 of the BTEC Tech Award in travel and tourism. It covers all aspects of the specification. This PDF is 4 pages long. For the full range of BTEC Tech Award travel and tourism resources visit the Tourism Teacher website.

This is a detailed knowledge organiser for component 1 of the BTEC Tech Award in travel and tourism. It covers all aspects of the specification. This PDF is 4 pages long. For the full range of BTEC Tech Award travel and tourism resources visit the Tourism Teacher website.

This is a detailed knowledge organiser for component 2 of the BTEC Tech Award in travel and tourism. It covers all aspects of the specification. This PDF is 4 pages long. For the full range of BTEC Tech Award travel and tourism resources visit the Tourism Teacher website.

Complete unit of work for the Cambridge IGCSE Travel and Tourism unit of Destination Marketing consisting of 15 resources. For more free and paid resources visit the Tourism Teacher website.

A complete unit of work for the Cambridge IGCSE topic Customer Service consisting of 13 resources. For more free and paid resources visit the Tourism Teacher website.

This workbook is designed to support teaching of the NCFE Travel and Tourism Level 3 unit- Customer service in travel and tourism. This 47 page PDF workbook includes a wide range of tasks and activities that can be used in class or as homework tasks. Want a free sample? Visit the Tourism Teacher website.

A comprehensive workbook on the UK travel and tourism industry to accompany teaching on the NCFE level 3 course. Want a free sample? Visit the Tourism Teacher website.

This is the entire unit of work for unit 1- Introduction to the main travel and tourism definitions and concepts of the Cambridge IGCSE Travel and Tourism course. It consists of 24 resources, all of which are fully editable. For more free and paid resources visit the Tourism Teacher website.

A complete set of lessons and tasks for the customer service unit on the IGCSE Cambridge Travel and Tourism specification consisting of 21 resources. For more free and paid resources visit the Tourism Teacher website.

Series of 16 resources and activities all geared towards the coursework element of the Cambridge A Level unit Planning a Travel and Tourism Event. There is also a detailed coursework handbook. For more resources like this visit the Tourism Teacher website.

Entire unit of work for unit 2 Cambridge A Level, Travel and Tourism Destinations. Includes 9 lessons and 8 activities. Find more like this on the Tourism Teacher website.

Complete unit of work on marketing in the travel and tourism industry. Includes 20 lessons with many accompanying activities and tasks.

Series of 29 resources and activities addressing all of the unit content in detail for topic 1- the changing nature of travel and tourism for the Cambridge A Level qualification. Find more like this on the Tourism Teacher website.

This workbook is designed to support teaching of the NCFE Travel and Tourism Level 3 unit- Preparing for a career in travel and tourism. This 62 page PDF workbook includes a wide range of tasks and activities that can be used in class or as homework tasks. Want a free sample? Visit the Tourism Teacher website.

This is an entire unit of work designed for the NCFE travel and tourism qualification level 3 unit Customer Service in Travel and Tourism. It includes PowerPoint presentations and a range of activities and tasks as well as a 47 page workbook. Want a free sample? Visit The Tourism Teacher website.

Series of 16 lessons matched to the Cambridge A Level travel and tourism specification. Lessons come with a number of activities and worksheets and include a range of case studies. For more like this visit the Tourism Teacher website.

20 resources on the topic of preparing for a career in travel and tourism. Includes lesson on interview skills, CVs, cover letters, LinkedIn, psychometric tests, teamwork and more!

This is a comprehensive booklet designed to accompany component 2 of the BTEC Tech Award designed by Tourism Teacher. The booklet covers all of the BTEC criteria as listed in the specification and has a range of tasks for students to complete such as gapped activities, research activities, writing tasks, poster design, question and answers, challenge tasks etc. This booklet can be used alongside your classroom teaching, as a homework booklet or as a revision book. This PDF booklet is a total of 45 pages in length.

Complete unit of work for the topic Global Tourism on the Cambridge IGCSE specification consisting of 33 resources. For more free and paid resources visit the Tourism Teacher website.